Shipping Policy

International Shipping & Delivery Information at Naturva

At Naturva, we aim to keep every stage of shipping clear from order confirmation through final delivery. Once payment has been successfully completed, your purchase moves into fulfillment and preparation before being transferred to an appropriate delivery provider. Tracking may be available based on the destination and shipping method selected. Orders meeting the applicable purchase requirement may also receive Free Shipping. The sections below explain processing times, international delivery estimates, shipping fees, tracking, customs responsibilities, delivery issues, and other important shipping conditions.

1. Preparing and Processing Your Order

After payment has been confirmed, your order is transferred into our fulfillment workflow. Purchases are typically reviewed, prepared, and packed within 3-5 business days before being released to the relevant carrier. This preparation period allows order information to be checked and the parcel to be properly organized for shipment.

Once the package leaves the fulfillment facility, shipment confirmation may be delivered to the email address associated with the purchase.

Standard fulfillment generally takes place on business days from Monday through Friday, excluding recognized public holidays.
Seasonal peaks, special promotions, holidays, unusually high demand, or increased order volumes can occasionally extend normal preparation periods.
Orders submitted outside regular fulfillment periods will usually begin processing on the next available business day.

2. Estimated International Delivery Times

Naturva ships eligible purchases to supported destinations around the world. Actual transit duration varies according to the delivery country, carrier network, local postal operations, customs procedures, transportation conditions, weather events, and other circumstances that may affect a parcel after dispatch.

Typical Delivery Estimate: Most qualifying international shipments are expected to arrive approximately 14-21 business days after dispatch.

Certain circumstances can increase transit time, including customs inspections, national holidays, extreme weather, transportation disruptions, carrier congestion, or other events outside routine delivery operations. Tracking information may also pause temporarily while international parcels move between sorting facilities, borders, or carrier networks.

3. Shipping Fees and Free Delivery Eligibility

Any delivery fee associated with your purchase will be displayed at checkout before you complete payment. When an order reaches the qualifying amount shown on our website, Free Shipping may be applied automatically.

Shipping costs can vary according to destination, available carrier services, parcel dimensions or characteristics, and other order-specific factors shown during checkout.
Qualifying purchases receive free shipping when the required order value displayed on naturva.org has been reached.
Any applicable delivery cost will be presented before payment is submitted and the purchase is finalized.
If a full refund is approved and the original delivery charge qualifies for reimbursement under the applicable refund policy, the eligible shipping amount may form part of that refund.

4. Tracking Your Shipment

When tracking is supported for the destination and delivery method, shipment activity may begin appearing after the parcel enters the carrier’s transportation network. Available delivery progress can be reviewed through our Track Your Order page using the required purchase information. Where supported, shipment confirmation emails may also include the corresponding tracking reference.

5. Customs Charges, Import Taxes and Duties

Orders shipped internationally may be assessed customs duties, import taxes, brokerage costs, clearance fees, or other destination-specific charges imposed by government authorities, customs agencies, carriers, or local service providers. Unless expressly included at checkout, such charges are separate from the product price and standard shipping amount paid to Naturva.

The recipient is responsible for any customs duties, import taxes, clearance expenses, or additional charges required by the destination country.
If delivery is refused or a shipment is returned because required customs or import charges remain unpaid, potential refund eligibility will be reviewed after the carrier verifies the parcel’s final status.
Customs inspections, border procedures, and import clearance requirements may add additional time to the estimated delivery period.

6. Delayed, Missing or Damaged Shipments

After a parcel has been accepted into the carrier network, transportation, routing, shipment scans, and final delivery are managed by the relevant logistics provider. If a delivery concern develops while the order is in transit, Naturva may evaluate available carrier records and tracking information to determine the appropriate response based on the confirmed shipment status.

If tracking shows a parcel as delivered but you cannot locate it, review entrances, mailboxes, designated delivery areas, nearby addresses, and check whether another household member accepted the shipment.
Shipments believed to be lost may require investigation by the delivery carrier before the final status can be established and any appropriate resolution can be considered.
When an item arrives damaged during transportation, retain the merchandise, outer shipping carton, protective materials, and delivery labels, and photograph both the product and packaging clearly.

7. Providing Correct Delivery Details

Customers should carefully review their shipping information before completing checkout. This includes the recipient’s name, street address, apartment or unit number where applicable, city, state or region, postal code, country, and telephone number. Naturva cannot ensure successful delivery when information entered during checkout is incomplete, inaccurate, outdated, or otherwise insufficient for the carrier to complete delivery.

If you notice an error in your shipping details after submitting an order, contact customer support promptly while the purchase is still being processed.
Changes to the delivery address may not be possible after the shipment has left the fulfillment facility or entered the carrier’s network.

8. Returned and Undeliverable Packages

Shipments returned because delivery could not be completed, the recipient refused the parcel, customs charges were left unpaid, or inaccurate delivery details were supplied will be reviewed once the carrier confirms the final shipping outcome and return status.

Reshipment Availability: When reasonably possible, another delivery may be arranged after complete and accurate shipping information has been supplied and verified.
Refund Eligibility: Any available refund and the amount eligible for reimbursement will be determined according to our applicable refund conditions and the verified reason the shipment was returned.

9. Help With Shipping and Delivery

For support regarding order processing, tracking information, shipment progress, delivery questions, or corrections to shipping details, reach Naturva through our Contact Us page and include the relevant order information.